Smiling box delivery
Delivery peace of mind for businesses
Concept:
Delivery companies are overwhelmed by a plethora of factors that could either make them successful or do the opposite. There's accountability, countless metrics of data and tracking drivers and their progress that companies need to manage and keep an eye on if they want to stand out from the saturated market of delivery companies.
The Solution:
Smiling box offers those businesses peace of mind by allowing them to track their drivers and their progress, see weekly updates such as delivery times, number of packages delivered for the week on their dashboard (home screen) and even see pictures of the packages delivered as well as maintain direct contact with their drivers in the case of an concern. The business can even see the accurate estimate of when the drivers will arrive to their destination to deliver the package to the client. This gives the company a very clear view of expectations and provides accountability on both sides, allows the company to set goals and and be better than yesterday by having data from all the deliveries available at a glance. This in return makes the clients happy and builds trust in the delivery company which then leads to their success.
Delivery companies are overwhelmed by a plethora of factors that could either make them successful or do the opposite. There's accountability, countless metrics of data and tracking drivers and their progress that companies need to manage and keep an eye on if they want to stand out from the saturated market of delivery companies.
The Solution:
Smiling box offers those businesses peace of mind by allowing them to track their drivers and their progress, see weekly updates such as delivery times, number of packages delivered for the week on their dashboard (home screen) and even see pictures of the packages delivered as well as maintain direct contact with their drivers in the case of an concern. The business can even see the accurate estimate of when the drivers will arrive to their destination to deliver the package to the client. This gives the company a very clear view of expectations and provides accountability on both sides, allows the company to set goals and and be better than yesterday by having data from all the deliveries available at a glance. This in return makes the clients happy and builds trust in the delivery company which then leads to their success.
proof of concept
*Next steps will be to continue research and implement additional features such as capturing feedback to improve upon the experience of the users, both the business and the drivers. Design additional iterations as well.